How to Claim Warranties?

Each product has a warranty timeline. You can only claim a warranty within the respective timeline given for each product.

  1. To claim the warranty, you must provide the following through an E-Mail/WhatsApp:
    • Proof of Purchase (Invoice)
    • Order ID
    • Images and a video of the malfunctioning product
  2. Our Customer Support Executive will reach out to you within 24-48 hours from the date of receiving the request for claiming the warranty and help you out with further procedures.
  3. In case the product under warranty needs to be replaced, you are liable to pay the one-sided cost of shipping the damaged/defective product to us.

Warranty Timeline

Product Warranty Period
CP Fittings (Faucets, Diverters, Concealed Bodies, Wall Mixers, Basin Mixers, Angle Valves) 10 Years
Stainless Steel Sinks/Couplings 10 Years
ABS - Overhead Shower, Hand Shower, Health Faucet 1 Year
Flexible Hose Pipes/Connection Tubes 1 Year
PTMT Faucets/Accessories 3 Years
Floor Drains, Shower Drain Channels 10 Years
Stainless Steel Accessories/Allied Items/Any other product 1 Year


This warranty is not applicable or shall stand void in the following cases:

  1. Proof of purchase, the invoice in Original, and/or the Warranty Card is not shown to the Company’s authorized service personnel at the time of repair. In such case service will still be rendered however it will be on a chargeable basis as per the standard rates of labour and /or parts (as the case may be), prevailing at the point of time.
  2. The Product is not installed/ used according to the instruction given in the instruction/installation manual.
  3. Site conditions, where the product is installed, do not confirm the recommended operating conditions of the product as specified in the product's instruction manual (supplied along with the product).
  4. Defect(s) caused by improper use, negligent handling damage, misuse, tampering, neglect, or lack of care and in case of alterations or repair carried out by unauthorized persons, as determined by the company.
  5. Corrosion or Rusting of Stainless Steel due to Hard Water and Toxic Sewage Gases. (It is advised to buy 304-Grade Stainless Steel for greater resistance to Corrosion and Rusting due to hard water and toxic sewage gases)
  6. Defects arising out of factors out of the control of the Company, including but not limited to:
    • Natural calamities such as earthquakes and cyclones.
    • Acts of God.
    • Abuse or negligence by the Customer.
    • Normal wear and tear.
    • Damage due to exposure to acids, chemicals, cleaners like phenyls, etc.
    • Defects or damage from the operation, maintenance, installation, adjustment, alteration, or modification of any kind.
    • In case of any third-party component/spare/product used in conjunction with the COLDSTAR Products and which is affecting product functionality/usage/performance.
    • Any failure caused by an unsupported or third-party component will not be covered by a warranty.
    • Defects/Damage caused by household pets, rats, cockroaches, lizards, or any other animals/insects.
    • If the Product is purchased from an unauthorized dealer.
    • Improper handling of the Products.
    • Improper care and cleaning of the Product.
  7. This warranty automatically terminates on the expiry of the warranty period even if the product may not be in use for any time during the warranty period for any reason. For COLDSTAR products sold in India, only this warranty document is applicable and any reference to any other warranty document will not be considered. This is COLDSTAR’s exclusive written warranty.